Tutorspoint Answers: Frequently Asked Questions
What Is TutorsPoint?
TutorsPoint is a fast growing firm focused on providing world-class education services to individuals and organizations. New features and improvements are constantly being made. Our all tutors hold advanced degrees from top universities and include book authors, newspaper writers, senior engineers, physicists, and renowned professors. Unlike some competitors, our tutors all have hundreds of hours of teaching experience. Students apart from online tutoring can use TutorsPoint for homework help and assistance with exams, assignments and projects.
What is Online Tutoring and how is it better than Private Home tuitions?
Online Tutoring refers to a process in which a LIVE tutor is able to teach a student using interactive technologies over the internet.
This involves a tutoring session in which the tutor and student are able to communicate to each other, see each other, and write on a shared whiteboard, much like a normal face to face tutoring session. Online Tutoring is not simply availability of content, multi-media modules, test papers or recorded sessions, but involves live tutors communicating with the student in real time. Online Tutoring is better than Private Home Tuitions as each student has access to the very best of tutors, irrespective of where he stays. Else a student is limited to choosing only those tutors who are able to commute to their homes, while the best tutors may be in another locality, another city or even another country.
How Do Students Learn Online?
Online learning is a very interactive method where learners work intimately with experienced and qualified tutors one-on-one, exist and in real time. The learner gains tremendously as the class can be structured to his/her speed and the teacher's alertness and efforts are focused entirely on assuring that the learner studies in a pleasure and interactive manner. TutorsPoint uses state of the art technology to give online training and education through audio, video, text, whiteboard and other online channels. The student and tutor connect to the virtual classroom through the TutorsPoint website at the scheduled time. Once connected they are able to talk to each other, see each other and use the whiteboard with digital pens.
With TutorsPoint students experience online tutoring that is simple, fast and always available. Students connect to live educators from any computer that has Internet access, with no special software installation or equipment required.
We provide online tutoring 24 hours a day, 7 days a week enabling students to get the help they need when they need it.
Why is TutorsPoint Tutoring better than other tutoring services?
TutorsPoint Tutoring has the following advantages over other tutoring services:
Systematic Learning: Our basic service includes a systematic worksheet program that acts as the anchor for the tutoring program. Most other tutoring services provide help on an ad hoc basis without a systematic learning program.
Competitive Pricing: Since we keep our overhead expenses to the minimum, we are able to provide you a very competitive fee structure. Also, you only pay for what you use.
Experienced and Committed Tutors: All our tutors have educational background and experience to be excellent tutors. Above all, they have demonstrated commitment and passion for tutoring.
What are the benefits of TutorsPoint Tutoring Online Service?
Here are some of the benefits of TutorsPoint Tutoring Online Service:
Convenience: Students can learn in the comfort and security of their homes.
Time Saving: No driving to learning centers on weekends, no more tutors in your house and no more looking around your dorm for help! You get high-quality; live one-on-one assistance, access to worksheets and other educational content round the clock.
Money Saving: Private one-on-one tuition can cost as much as $30 to $100 an hour. TutorsPoint Tutoring programs start at $39.95 per month!
Self-esteem Builder: Not having to face the tutors or other students directly can be a benefit! Students are more likely to ask questions and request clarification of topics they don't understand if they have privacy.
How do I get started?
After a student registers with TutorsPoint, it conducts a diagnostic test to analyze the lack interval areas in a student and consequently prepares a customized study plan for that student. The pace of the course is totally planned to suit the student’s actual requirement.
TutorsPoint supplements a student's education needs by providing one-on-one live tutoring in an interactive environment. Student can learn at his/her own pace for more effective learning. Our online tutoring program is personalized for each student.
The main purpose of a tutor always remains on making the student more inquisitive about the subject matter. While working on a problem, the tutor perpetually guides the student to the solution rather than just providing the solution. During the course, periodic evaluation checks are conducted and feedback is given to student as well as the parent.
Based on the subjects that you want to learn, you can choose the module that matches your requirements.
Upon meeting the registration and payment requirements, a tutor will be assigned to you.
You get started with online tutoring and learn from an online tutor.
How do I get registered?
Enroll in online class by Click on the "Sign Up" Link and then follow these steps:
1. Simply fill out the information requested on the sign up screen. You do not need to provide your billing information now.
2. Upon completion you will receive confirmation email. Don't forget to check your bulk mail/junk mail. You will be sent an email to verify your email address and after verification is done, log in with your password and you will be brought to payment page.
3. Please select your package and make the payment.
4. After which your account will be active and you can schedule your session
The registration process is quick and easy. Get started today.
What subjects do we cover?
TutorsPoint offers tutoring on the following Math topics: K-12 Math, Algebra, Geometry, Trigonometry, Pre-Calculus, Calculus, Statistics, Analysis, Linear Algebra and Number Theory in all core subjects. We also provide tutoring for standardized test's math preparation for SAT, ACT, GMAT and AP subjects. Additionally, we provide tutoring for K-12 Physics and Chemistry and TutorsPoint is able to provide tutoring to any student in any curriculum specified by the student’s school state education department., as the basic concepts in subjects like Math, Physics etc. remain the same across all curriculums across the world, with minor pedagogical changes. TutorsPoint tutors will study the student's textbooks and customize their material and tutoring to the particular student's curriculum.
Who are the Tutorspoint.com tutors and where are they based?
The first step in providing an excellent tutoring website is to find excellent tutors! TutorsPoint.com works with teaching professionals from all over the United States, including certified teachers, retired teachers, teaching assistants, professors, and others who are passionate about teaching one or more of our subject areas.
Want more information of our tutors? Click here
Unlike other large online tutoring companies, Tutorspoint.com uses highly experienced tutors. Our tutors deliver instruction using the rhythm and explanations our students require in achieving excellence.
TutorsPoint is also happy to assist a student or parent match the best tutor for their needs. You can send email to us and one of our staff members will respond to your queries quickly.
Are background checks performed on all tutors?
Yes, because we take education and safety seriously, Tutorspoint.com screens prospective tutors to ensure we enlist well-qualified professionals who are passionate about teaching one or more of our subject areas. Before any tutor is invited to be a part of tutorspoint.com faculty, we perform background and criminal checks. Tutors are selected after a rigorous and highly efficient evaluation process. Tutors are selected on the basis of three key criteria:
  • Knowledge of their subject
  • Communication Skills
  • Teaching skills and style
Selected tutors then undergo a 3 week training program where all their above skills are enhanced and they are trained on the various pedagogical aspects of online tutoring.
When are tutors available?
Tutors are available on demand or for pre-scheduled tutoring sessions any time. It is suggested that you request a session as far in advance as possible, so that we can find the best tutor to fit your needs. But if you require a tutor now, we can help!
Can I speak to a tutor live in real time?
Yes, Our advanced virtual classroom application lets students and teacher speak naturally to each other and work through lessons together using a shared whiteboard with pen-mouse and keyboard input. The internet technologies replicate the real world personal tutoring sessions online. The teacher and the student have two-way audio communication using special hands-free headsets with microphones, hooked up to their respective computers. They share the same electronic whiteboard, and exchange questions and answers in writing, which are displayed on both their computer screens. Though they are not physically sitting face to face, a real time one-to-one environment is created.
How easy is it to use Tutorspoint's services?
Tutorspoint.com is as easy to use as similar to Skype, Yahoo Messenger with Voice or Google Talk. The student logs in and initiates a tutoring session. The student and tutor communicate using an online whiteboard that is easy and intuitive to use - they can write, type, chat or draw on it, with both of them watching what is being written or drawn. We would also recommend a digital writing pad that makes it easy for the student to write and draw on the whiteboard. You can buy the digital pad online from Amazon.com, Staples or at your local computer store.
How effective is Tutorspoint's tutoring?
Regular one-on-one tutoring is the most effective way to learn. Don't just take our word for it. Measure the student's progress over time after initial assessments/tests, on-going formative assessments and periodic tests. You will see a noticeable improvement in your grades as well as performance in school exams. Our tutors help students improve their grades, raise their test scores, learn productive study skills, build academic self-confidence, and reach their full potential.
Which curriculum does the tutor follow?
Tutorspoint’s tutors adhere to national and state standards. Tutorspoint's internal standards have been developed in accordance with the top state curriculum in the United States, UK, Australia, Malaysia, UAE, Saudi Arabia, Singapore and other parts of the world. Our tutors use the most commonly approved textbooks to ensure they are teaching appropriately.
In case you wish to discuss a specific assignment you have the option of uploading the assignment or specific subject matter text while you schedule a session with your tutor. To upload an assignment go to the 'My Account Dashboard' and click on the 'View future sessions link' and upload your file (The maximum file size which you can upload is 5 Mb). You tutor will be able to access the document and discuss it with you during your session.
How will the TutorsPoint Online tutors know what kind of help I need?
When you submit a paper to the TutorsPoint Online, Our tutors review before completing an online tutoring session, tailoring their feedback to the kinds of help that you've requested.
Can I email scanned copies of my assignment sheets to the tutor?
Yes. The student can email to the tutor, scanned copies of any study material he/she wants the tutor to refer during a tutoring session.
Can a specific tutor be requested?
Yes, when scheduling a session, type in the username of the tutor you wish to be paired with and priority will be issued to that tutor. However, if that tutor is not available, you will be paired with the next available tutor that meets your needs.
Does every student get personalized instruction?
Tutorpoint’s instruction is completely personalized. Students work one-on-one with an expert tutor who gives the student 100% attention.
Students can book sessions with tutors they have used in the past. This means a student can continue working with the same tutors time and again. The tutors will better understand the student’s needs, learning styles, and what approaches and techniques work best for that individual student.
A student can identify four or five tutors he/she enjoys working within each subject, and then use the ‘Preferred Tutor Tool’ to book sessions with those tutors whenever they are available. This will give the student a greater continuity of experience and ensure an even more personalized learning environment.
What if I am not happy with the assigned tutor?
In the rare instance that if a student is not completely happy with the assigned tutor, kindly inform us -- we will promptly assign you a different tutor.
The tutor I'm interested in doesn't have a schedule posted online. Does this mean he or she is not available?
All TutorsPoint tutors listed on our website have availability, even if they don’t have an updated schedule. Your best bet is to send us an email to see if he or she can work with your schedule
I need instruction in a subject that you do not seem to offer. What do I do?
If your search comes up empty, don’t worry. Email us and we will help you find a qualified tutor in your area.
What is the minimum length of a tutoring session?
The minimum length of a session is 15 minutes. After the first 15 minutes, you are billed for every additional five minutes of live tutoring provided.
What is the maximum length of a session?
Sessions may last up to 2 hours
Are the sessions monitored? By whom and how often?
As an additional method of quality control, our administrative Web team routinely monitors tutoring sessions on a daily basis.
What happens if a session is affected by some technical problems?
Sessions affected by technical problems attributable to TutorsPoint or Force Majeure are not counted and re-scheduled to another date/time. Sessions attributable to student side technical problems are evaluated based on the duration of the problem and accordingly re-scheduled.
How can I schedule my sessions? Can I cancel or reschedule sessions?
Once you subscribe to TutorsPoint, you will be assigned a tutor for a particular subject. Once assigned you can view your tutor's availability on the website, and accordingly schedule their sessions as per their own convenience.
You can Cancel/Re-schedule a session at any time, subject to a minimum of 24 hours before the session time. Each session is of ONE Hour duration but may be extended mutually by the tutor/student depending upon your needs.
Simply log-in and view your scheduled sessions. Find the session you wish to cancel and hit the "Cancel" button.
Once I schedule a session, is the appointment confirmed?
No, the tutor will get an email regarding your request for a session. The tutor will have to accept the session. Once tutor accepts, you will get an email confirming the session and the ‘Session Invite Link’ in the email. A tutor may occasionally, for some reason, decline a session, in which case you will receive an email regarding the refusal.
What do I have to do at the time of a scheduled tutoring appointment?
You must log in by using the ‘Session Invite Link’ at least five minutes prior to the scheduled session time. Once you log in, you will find a tutor available for the session. (If tutor has emailed any instructions or guidance please follow them). The tutor and you keep the time and end the session.
If we accidentally miss a scheduled session, will we be charged?
No, however we strongly encourage students to arrive on-time for scheduled sessions. Students who have missed repeated sessions may be asked to leave the program.
Can I cancel an appointment I scheduled with a tutor?
Yes, you can cancel the session at any time prior to the start time of the session by replying to the email containing confirmation and ‘Session Invite Link’. You can cancel a session request already accepted by a tutor as well as a session request which is pending for tutor’s response. However, we recommend that you only request appointments that you are sure you can keep and avoid cancellations as much as possible.
Are there any Cancellation Charges?
There are no cancellation charges, except, in case where you cancel a session which has already been accepted by a tutor. Even in such cases, if cancellation is made two hours or less than two hours prior to the session time, only then you will be charged for the session. For example, you requested a session at 4:00 PM, GMT on Monday. If you cancel the session at any time until 2:00 PM, GMT on Monday, you will not be charged. However, cancellation at any time after 2:00 PM, GMT on Monday will be fully chargeable.
Can a tutor cancel an appointment I scheduled?
No, only a student can cancel an appointment. A tutor is not allowed to cancel an appointment that has been made by a student. However, if due to unavoidable circumstances (like internet connection breakdown or site maintenance issues) a tutor does not show up, you will not be charged for the cancelled session as well as the next session. You will get an email to apprise you of the situation and request you to reschedule the session. The rescheduled session will also be free of charge.
What if the subject I want is not listed or it does not have enough choice of tutors?
We can add any new subject there is demand for. Please write to info@tutorspoint.com. Gradually, you will be able to see more subject experts from diverse fields. However, you are free to write to us and we will do our best to rectify the situation.
Discount Offers?
Discount Offers are applicable for a combination of any two or more Service Offerings out of Regular Tutoring Programmes, Assignment Help and Specific Topic Tutoring Programmes. To avail this offer, the total amount for the selected service offerings should be $100 or more. This offer cannot be combined with any other offer.
Do scheduled sessions cost more than spontaneous ones?
No, regardless as to whether the session was scheduled or spontaneous, the fee is the same. See Pricing for details on our rates.
Can a session be paid for by check or money order?
Unfortunately no, sessions must be paid by PayPal only. For every tutoring session, student should pay through PayPal only.
When and how do I make payment?
The easiest method of payment is by PayPal, Once you have found a suitable tutor, login with your registered PayPal account. As soon as TutorsPoint receives and verifies your billing information, you will be able to set up the first lesson with your tutor.
What are the computer requirements?
  • Microsoft Internet Explorer 7 or higher, Google Chrome or Safari.
    Note: Mac users using Firefox must make certain security setting changes. Our system will prompt you to make these changes, however we recommend that Mac users choose an alternate browser like Chrome or Safari.
  • High-speed Internet connection
  • Webcam for video (optional)
  • Headset and microphone for audio communication for high quality sessions
  • Adobe Flash Player 8 or higher (downloadable free)
  • A digital writing pad and a digital pencil.
Details of the free software that you may need to download to initiate the virtual whiteboard will be provided once you enroll.
Is it necessary to purchase the textbook before a session?
No. However, it may be beneficial if the student plans to continuously request tutoring sessions in the same subject area. When the tutor and student can work from the same book, better results may occur. Text books are available in the Tutorspoint.com Store
What if I have forgotten my password and/or login?
Simply click on "forgot password" under the log-in screen. If you need further assistance, simply e-mail info@tutorspoint.com
If I have suggestions who do I write to?
We appreciate any suggestions Please contact us at info@tutorspoint.com
How parents can get information about the progress of child?
We deeply respect parental concerns about your child's education and therefore strongly encourage parents to converse to the tutors at the end of the sessions or separately. To know more email us.
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